DATE INSTIGATORACTIONRESPONSE
Monday 28th June TatterfordRequested scheme "Locked" (Submitted)Response expected by July 12th
Friday 16th JulyTatterfordRequest chase no.1Openreach Responds:
"I’ve escalated this to Emma, the first line manager who looks after the customer service desk team. I’ve asked that whoever she passes this to case manages it for you till the cost is back to you."
Monday 26th JulyTatterfordRequest chase no. 2
Monday 6th SeptemberOpenreachEstimated Costs InvolvedReceived an e-mail signed by the Rural Engagement Manager (REM) giving an estimated costing for the fibre connection of £46,808 nett of grants.
Tuesday 7th SeptemberTatterfordLeft message on REM's phoneNo response
Monday 13th SeptemberTatterfordLeft message on REM's phoneNo response
Tuesday 14th SeptemberTatterfordSpoke to REM Meeting arranged at Tatterford for 17th September at 1100 hrs
Friday 17th SeptemberTatterfordREM did not appear.
Tuesday 28th SeptemberTatterfordLeft message on REM's phone requesting a callNone
Tuesday 5th OctoberTatterfordLeft message on REM's phone requesting a callNone
Monday 18th OctoberTatterfordSent e-mail requesting REM contacts us to arrange a discussion to forward the project
Tuesday 2nd NovemberTatterfordLeft message on REM's phone requesting a callNone
Wednesday 3rd NovemberTatterfordLeft message on REM's phone requesting a callNone
Friday 5th NovemberTatterfordLeft message on REM's phone requesting a callNone
Frustration Grows!
Sunday 7th NovemberTatterfordSent irate e-mail to Openreach regarding total lack of communication
Monday 8th NovemberOpenreachTelephone call and e-mailHave been appointed a new REM who has agreed a definitive costing will be produced by Christmas and every help possible will be offered to get the scheme under way.
Tuesday 14th DecemberTatterfordSent disappointed e-mail to chase once again Further platitudes to excuse the delay from the engineering dept.
December and JanuaryTatterfordCountless chivviesCountless platitudes