DATE INSTIGATORACTIONRESPONSE
Monday 28th June TatterfordRequested scheme "Locked" (Submitted)Response expected by July 12th
Friday 16th JulyTatterfordRequest chase no.1Openreach Responds:
"I’ve escalated this to Emma, the first line manager who looks after the customer service desk team. I’ve asked that whoever she passes this to case manages it for you till the cost is back to you."
Monday 26th JulyTatterfordRequest chase no. 2
Monday 6th SeptemberOpenreachEstimated Costs InvolvedReceived an e-mail signed by the Rural Engagement Manager (REM) giving an estimated costing for the fibre connection of £46,808 nett of grants.
Tuesday 7th SeptemberTatterfordLeft message on REM's phoneNo response
Monday 13th SeptemberTatterfordLeft message on REM's phoneNo response
Tuesday 14th SeptemberTatterfordSpoke to REM Meeting arranged at Tatterford for 17th September at 1100 hrs
Friday 17th SeptemberTatterfordREM did not appear.
Tuesday 28th SeptemberTatterfordLeft message on REM's phone requesting a callNone
Tuesday 5th OctoberTatterfordLeft message on REM's phone requesting a callNone
Monday 18th OctoberTatterfordSent e-mail requesting REM contacts us to arrange a discussion to forward the project
Tuesday 2nd NovemberTatterfordLeft message on REM's phone requesting a callNone
Wednesday 3rd NovemberTatterfordLeft message on REM's phone requesting a callNone
Friday 5th NovemberTatterfordLeft message on REM's phone requesting a callNone
Frustration Grows!
Sunday 7th NovemberTatterfordSent irate e-mail to Openreach regarding total lack of communication
Monday 8th NovemberOpenreachTelephone call and e-mailHave been appointed a new REM who has agreed a definitive costing will be produced by Christmas and every help possible will be offered to get the scheme under way.
Tuesday 14th DecemberTatterfordSent disappointed e-mail to chase once again Further platitudes to excuse the delay from the engineering dept.
December and JanuaryTatterfordCountless chivviesCountless platitudes
February 8thOpenreachAt last.. Progress &
Good News
REM writes "I have had a look and can see the pricing has been completed. I am just waiting for the approval to release it and then I can forward to you.

At present, Norfolk has gone into procurement with the DCSM. This means all vouchers are withheld whilst they decide which areas will be covered with their Project Gigabit scheme. This happened on the 14th January and can take 6-8 weeks. Once they have made their decision, we can either pick your scheme up or you may find you are being upgraded to full fibre free of charge."

March 17thOpenreachGOOD NEWS
Progress at last
Addresses to be connected to fibre are on a separate page. Please see Initial Fibre Build from Broadband Menu.