| DATE | INSTIGATOR | ACTION | RESPONSE | |
|---|---|---|---|---|
| Monday 28th June | Tatterford | Requested scheme "Locked" (Submitted) | Response expected by July 12th | |
| Friday 16th July | Tatterford | Request chase no.1 | Openreach Responds: "I’ve escalated this to Emma, the first line manager who looks after the customer service desk team. I’ve asked that whoever she passes this to case manages it for you till the cost is back to you." |
|
| Monday 26th July | Tatterford | Request chase no. 2 | ||
| Monday 6th September | Openreach | Estimated Costs Involved | Received an e-mail signed by the Rural Engagement Manager (REM) giving an estimated costing for the fibre connection of £46,808 nett of grants. | |
| Tuesday 7th September | Tatterford | Left message on REM's phone | No response | |
| Monday 13th September | Tatterford | Left message on REM's phone | No response | |
| Tuesday 14th September | Tatterford | Spoke to REM | Meeting arranged at Tatterford for 17th September at 1100 hrs | |
| Friday 17th September | Tatterford | REM did not appear. | ||
| Tuesday 28th September | Tatterford | Left message on REM's phone requesting a call | None | |
| Tuesday 5th October | Tatterford | Left message on REM's phone requesting a call | None | |
| Monday 18th October | Tatterford | Sent e-mail requesting REM contacts us to arrange a discussion to forward the project | ||
| Tuesday 2nd November | Tatterford | Left message on REM's phone requesting a call | None | |
| Wednesday 3rd November | Tatterford | Left message on REM's phone requesting a call | None | |
| Friday 5th November | Tatterford | Left message on REM's phone requesting a call | None Frustration Grows! |
|
| Sunday 7th November | Tatterford | Sent irate e-mail to Openreach regarding total lack of communication | ||
| Monday 8th November | Openreach | Telephone call and e-mail | Have been appointed a new REM who has agreed a definitive costing will be produced by Christmas and every help possible will be offered to get the scheme under way. | |
| Tuesday 14th December | Tatterford | Sent disappointed e-mail to chase once again | Further platitudes to excuse the delay from the engineering dept. | |
| December and January | Tatterford | Countless chivvies | Countless platitudes | |
| February 8th | Openreach | At last.. Progress & Good News | REM writes "I have had a look and can see the pricing has been completed. I am just waiting for the approval to release it and then I can forward to you. At present, Norfolk has gone into procurement with the DCSM. This means all vouchers are withheld whilst they decide which areas will be covered with their Project Gigabit scheme. This happened on the 14th January and can take 6-8 weeks. Once they have made their decision, we can either pick your scheme up or you may find you are being upgraded to full fibre free of charge." |
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| March 17th | Openreach | GOOD NEWS Progress at last | Addresses to be connected to fibre are on a separate page. Please see Initial Fibre Build from Broadband Menu. |